Listen before offering an answer.
Training helps adults recognise their assumptions and develop purposeful listening. The aim is not to take ownership of a young person’s life, but to support their ability to reflect and make choices.
Know the responsibility.
Professional boundaries, safeguarding and knowing when to seek support are essential. Warmth does not remove the need for clear roles and accountable practice.
Keep learning.
Mentoring is not always straightforward. Realistic goals, reflection and support help practitioners respond when progress is uneven. For school staff, developing these skills can strengthen everyday conversations as well as structured mentoring.
From the ECNM journal
This reading edition adapts our published work. Explore the original articles below.